Caloosa Cooling in Ft. Myers, FL is actively seeking a friendly full-time HVAC Customer Service Representative to work closely with our Service Supervisor on managing maintenance scheduling, assisting with service inquiries, office functions, and communication outreach. Prior Service Titan experience is helpful, prior formal CSR experience required to apply.

Do you enjoy meeting new people and helping others? Are you looking to work in a busy, fast-paced environment? Would you like to join a growing team of supportive and helpful professionals? If so, please keep reading!

This HVAC office position works full-time and earns a competitive starting wage of $21 - $23/hour, plus significant bonuses in both July and December. We provide great benefits and perks, including a 401(k) plan, health, dental, vision, life, supplemental insurance, and paid vacations. If this sounds like the right Service Administrator opportunity for you, apply today!

ABOUT CALOOSA COOLING

Caloosa Cooling is a 4.9 star rated customer-focused heating and air-conditioning company that has been serving Fort Myers with excellence since 2001. Our service segment is an expanding group that aspires to become the best at what we do while benefitting from the resources of our large and productive new construction installation segment. Positions in our service business allow our team members to manage the operations like new business owners while being supported by a large and successful organization.

We have a culture of supporting our employees, helping them grow, assisting in tough times, and treating our employees like family. We value and encourage opinions on how we can improve our support because we want our employees to have the best opportunity to grow both their careers and their income. We also believe in the individual and in the team culture, and our management puts our employees first.

A DAY IN THE LIFE OF A HVAC CUSTOMER SERVICE REPRESENTATIVE

As a HVAC Customer Service Representative, you support our customers by providing excellent customer service, assist the team in answering customer inquiries, helping schedule services and help manage residential and commercial maintenance plans & calls, and making outgoing calls to maintain customer accounts or update them with relevant information. Prior experience with Service Titan software is welcome, and if none you will be trained on this system. You enjoy using your skills to help both our customers, our technicians, and interact directly with our owners and managers in providing solutions and helping to improve our operations!

HVAC CUSTOMER SERVICE REPRESENTATIVE QUALIFICATIONS

1 + year of CSR experience with excellent customer service skills
Reliable transportation
Experience with customer solutions software
HVAC experience appreciated but not a requirement
Hard working and dedicated to your team
Organized, detail-oriented, strong time management skills
Desire to learn and grow with a positive mindset toward advancement

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